We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.
If you seemed to lose your pass or email verification, simply look it up here:
Search your orderAfter you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.
Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request
* All we need is the email address you used during checkout. A new link will immediately be sent by email
and text message.
All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.
Click here to view video instructions to redeem tastings on your digital pass.
Submit a help request and our support team would be happy to update this for you. Please include the account information that needs to be updated in your request.
Clicking on the calendar icon in the mobile pass will let you know when you can start using the pass, or if it’s already activated. You can also see the date your pass expires and is no longer available through this feature. Most of our passes are available to use either immediately upon ordering, upon first redemption, or at a designated date in the future.
Our passes look and feel like an app, but are actually mobile-optimized websites that are immediately delivered to your phone after signing up or purchasing. Your pass will also update in real time if an update is made, eliminating the need to update your pass through the App or Google Play store.
Our passes are digital only and require a mobile phone to access. Therefore, they are not offered in printed or physical formats.
Check the ‘Frequency’ field when you click on an offering. This will tell you how many times you can use that item. The ‘Frequency’ field addresses whether you can only use the offering once or multiple times at particular intervals.
Please reach out to our support team via phone, text, or by sending a message through the Request Support option a little lower on the screen.