How can we help?

We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.

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If you seemed to lose your pass or email verification, simply look it up here:

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Common Questions

How do I access my items?

After you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.

What do I do if I lost the link to my pass?

Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request * All we need is the email address you used during checkout. A new link will immediately be sent by email and text message.

Why can't I find all my items in my pass?

All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.

What is Passport to Taste?

Passport to Taste is your ticket to experience the world’s premier wine and craft beverage destinations. Whether you are tasting over a single weekend or every month of the year, you will enjoy complimentary tastings at leading wineries, breweries, and distilleries and find something for both novices and aficionados alike.

What are the benefits of the Passport to Taste program?

Each Passport to Taste offers a full year of complimentary tastings at a variety of wineries and tasting rooms throughout Woodinville Wine Country. Your experience may include wineries (minimum of 3 tastings), breweries (flight of 3 tastings or 1 full pour), and distilleries (flight of 3 tastings). The value of all those tastings is over $500. In addition, most offer a discount to Passport guests on their purchases.

How does the digital version of the Passport to Taste program work?

Upon purchase, your Passport to Taste will be instantly delivered to your phone via text, and is ready to use between January 1, 2020 through December 31, 2020. There is no app to download. Your pass can be saved to your phone's home screen for easy one-tap access.

Why do tasting rooms ask to redeem the Passport on my mobile device?

Each Passport is valid for one visit to each participating tasting rooms. Pressing “Redeem” on your mobile device is how we confirm that each tasting has been redeemed.

Can I use my Passport at participating locations more than once?

Passports can be redeemed for one visit at each of the participating wineries. For futurevisits, you can enjoy a tasting by paying the standard tasting fee.

Can a Passport be shared or used by different people?

No. The Passport is not designed to be shared by multiple people. Each Passport is assigned to a single individual to use throughout the year for one complimentary tasting at each tasting room listed.

When is the best time to go tasting with my Passport?

If possible, it’s best to use your passport during off-peak hours and days to avoid crowds and minimize waiting. Fridays after 4 p.m. and weekends are busiest. Call ahead or check online for hours of operation at the wineries you plan to visit, as they can be slightly different for each tasting room and change seasonally.

What if I’m bringing a large group?

All of the wineries, breweries, distilleries and cideries require a reservation for groups of 8 or more. It’s also a good idea to call ahead if you’re planning on tasting at a peak time (Friday evenings and weekends), even if you’re a smaller group.

Anything else I should keep in mind when tasting?

Tasting rooms are intended to host many guests in a day. If you are planning to stay and socialize after your tasting, please consider purchasing an additional glass or a bottle to share with your group.

The Passport is your ticket to discovering great tasting rooms and craft beverages, and finding products that you will enjoy time and time again. Purchasing a bottle or case, joining the club, or simply tipping your server all help to support the wine and craft beverage community!

Still Need Help?
Reach out!
Email: support@bandwango.com
Phone: (888) 921-5333
Text: (888) 701-5582